Bitwine.com is an online service that allows individuals to search, buy and sell services in real time. The site works in conjunction with Skype and PayPal to allow users to buy or provide any service which can be handled via chat, voice or video call. Common services offered are computer support, counseling, nutrition advisors and health advisor. Users wishing to buy services can browse or search for providers, and are introduced via an online browser-based chat system for free. Once the user decides to purchase a service, the communication can continue via chat, Skype audio and/or video call, or via telephone.
Providers post their profile along with the service they are offering and the rate that they charge. Charges are based on a per minute rate. The chat service on the site performs quite well, and provides information about whether a provider is offline or online. The site integrates well with Skype – both provider and buyer must have Skype installed to use the Skype service. Providers can also choose to offer services via telephone through a service call Jajah.com, which initiates a call between provider and buyer. The Bitwine site also integrates well with the Jajah service.Show more screenshots »
Bitwine.com was launched in December 2005 by Elad Baron and Alon Cohen, leading experts in Voice Over IP service. Initial partners were Skype and PayPal. Elad Baron is currently President and CTO. The site has undergone steady growth since launch, and currently serves thousands of unique monthly visitors. The site has an Alexa pagerank well below the 200,000 mark.
Competition to Bitwine comes from sites such as Liveperson.com, which has a much larger userbase than Bitwine. Liveperson also has more providers available to provide services at a given time. In addition, there are a number of more specialized sites in the PC help and counseling areas, some of which offer services for free.
The Bitwine site has a very clean look and feel. The online chat system works well, and the site is very responsive. The site integrates well with Skype and the Jajah telephone service. Navigation is intuitive, with a convenient top menu bar shown on all pages on the site. Users can search for providers or browse via a category list. The category list is well thought out and comprehensive.
The registration process asks for username, password, email address, security question and answer, time zone, and full name. Validation of the email address is required. Registration as a provider requires more information to be given, such as the type of service provided and the provider’s qualifications and location. There is no premium membership offered by the site. Payments are handled via PayPal and a PayPal account is required to buy or provide services on the site.
Registration at Bitwine is free for both buyers and providers.
The Bitwine site is recommended to anyone who needs to purchase a service such as help with their PC, nutrition advice, career advice, or any other type of service which can be provided strictly through communication via chat, telephone or videophone. The site is also recommended to experts who wish to provide services for a fee. The site facilitates the introduction process between buyer and provider, and there is a large base of providers in a large number of areas of expertise available on the site.